Safety
Safe journeys, every time
Safety is the first word in our promise. Here is what Paid Lift does before, during and after every trip.
Before the trip
Captains sign up with their phone number, and every vehicle's registration is checked by the Paid Lift team before its lifts appear in search. Passengers see the captain's name, vehicle and number before boarding.
During the trip
When the trip starts, the captain's phone shares live location. Confirmed passengers can follow it on the map and share the ride page with family.
After the trip
Every trip is recorded with booking reference, fare and payment status. Report any problem to our support team and we act quickly, including pausing accounts.
In an emergency
Call the national emergency number 112 first. Then tell Paid Lift support so we can help.
Tips for riders
- Check that the vehicle number matches your booking before you get in.
- Share your ride page with a family member or friend.
- Sit in the back seat when travelling alone.
- Pay only the fare shown in your booking.